​Terms and Conditions​​
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The following terms and conditions apply to all jobs including insurance claims handled by 4D Floors Ltd and those acting on their behalf.
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4D Floors Ltd retains the right to decline and reject any work.
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Staff working for, or on behalf of 4D Floors Ltd, will not be subject to abuse or threatening behaviour, as such they have the right to decline any work from which they have received abuse.
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All calls are recorded and may be used for training and monitoring. Any verbal confirmation will be used and deemed as authorisation and confirmation of the replacement flooring chosen.
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In the case of 4D Floors Ltd collecting the excess on an insurance policy, as instructed by insurers, this is always collected prior to ordering flooring. No flooring will be ordered until this payment has been collected. When collecting the excess an agent of 4D Floors Ltd will always discuss the chosen replacement and inform that when the excess is collected this is confirmation of the choice of replacement.
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If there is no excess to be collected a call will be made to the policyholder to confirm the replacement prior to ordering. We take this as verbal confirmation of the discussed flooring to be replaced. 4D Floors Ltd will also deem emails to be a signature and confirmation.
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​If for any reason the policyholder declines or wishes to change their chosen, agreed, acknowledged and confirmed replacement they will be liable for all cancellation, re-stocking, revisiting, reselection of replacement flooring fees and all other additional costs.
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​A form will be issued upon completion of the fitting of replacement flooring, through signing this the policyholder confirms that they are satisfied with the fitting/service that has taken place. 4D Floors Ltd will not be liable once this form is signed but will investigate any arising problems.
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Product disclaimers can be viewed here.
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