• Claims are loaded on our bespoke 4D system

  • Customers called in accordance with DPA legislation

  • Client specific scripted conversation

  • Call recording telephony system

  • A complete validation/fulfilment/fitted service provided for all types of flooring

  • A comprehensive range of underlay, ancillaries and additonal services available

  • The 4D Directors team are the most experienced in the claim and flooring arena

  • We have a unique knowledge based triage portal for best routing of claim to allow for withdrawal, cash settlement, restoration or fulfilment

  • Systems deployed in conjunction with our clients for independence in the settlement choice

  • Scoring algorithms have over 120 years knowledge and experience 

  • Ability to provide bespoke and leading solutions

  • A nationwide network of trained inspectors/validators with the 4D real time Portal for reporting

  • Tests are conducted on damaged products by the Inspector to identify the exact construction

  • Findings are matched to 4D Floors extensive database and equivalent quality is provided

  • Branded/named product is available from our extensive supplier/manufacturer base

  • This process has proven to reduce the average claims time line and cost

  • Nationwide network of experienced and approved installation centres

  • Real time system link to all centres, providing SMS milestone updates

  • Installation of all types of carpet, vinyl, Lvt, laminate and hard flooring - Contents & Buildings 

  • Comprehensive range of complementary ancillary and services

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0121 386 8448

Claims Management