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Claims are loaded on our bespoke 4D system
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Customers called in accordance with DPA legislation
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Client specific scripted conversation
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Call recording telephony system
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A complete validation/fulfilment/fitted service provided for all types of flooring
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A comprehensive range of underlay, ancillaries and additonal services available
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The 4D Directors team are the most experienced in the claim and flooring arena
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We have a unique knowledge based triage portal for best routing of claim to allow for withdrawal, cash settlement, restoration or fulfilment
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Systems deployed in conjunction with our clients for independence in the settlement choice
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Scoring algorithms have over 120 years knowledge and experience
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Ability to provide bespoke and leading solutions
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A nationwide network of trained inspectors/validators with the 4D real time Portal for reporting
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Tests are conducted on damaged products by the Inspector to identify the exact construction
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Findings are matched to 4D Floors extensive database and equivalent quality is provided
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Branded/named product is available from our extensive supplier/manufacturer base
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This process has proven to reduce the average claims time line and cost
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Nationwide network of experienced and approved installation centres
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Real time system link to all centres, providing SMS milestone updates
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Installation of all types of carpet, vinyl, Lvt, laminate and hard flooring - Contents & Buildings
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Comprehensive range of complementary ancillary and services
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0121 386 8448
